Returns & Exchanges
At Oaktree Memorials, we understand the sensitive nature of your purchase and offer a 30-day return window for all non-personalized memorial items to ensure your complete peace of mind. If you are not entirely satisfied with your selection, we are committed to making the return or exchange process as seamless and respectful as possible.
Initiate Your Request
Contact our compassionate support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) and detailed instructions.
Prepare the Item
Carefully pack the unused memorial item in its original protective packaging and include all certificates of authenticity to ensure it arrives safely at our facility.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our artisans inspect the returned item, we will process your full refund or dispatch your exchanged memorial piece within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing